Support

We're here to help. Whether you need account help, want to report a problem, or have a question about how Essential Reef works, reach out.

Response Times

• General support: within 48 hours
• Safety reports (in-app): within 24 hours
• DMCA takedowns: within 5 business days

Common Questions

How do I get an invite code?

Essential Reef is invite-only. Ask a reefer you know who's already a member. If you don't know anyone, email support@essentialreef.com with a brief note about your reefing experience — we review these case by case.

I didn't receive my confirmation email.

Check your spam folder first. If it's not there, email support@essentialreef.com with the email address you used to sign up.

A seller didn't deliver / a buyer didn't pay.

Essential Reef is a community platform, not a payment processor. Payment and shipping happen directly between buyers and sellers. If you believe the other party is acting in bad faith, report them in-app. We can ban bad-faith users, but we cannot recover funds or items — that's between you, your payment provider, and (if necessary) local authorities.

How do I delete my account?

Email support@essentialreef.com from the address associated with your account. We'll confirm and delete within 30 days, subject to legal retention requirements (transaction records, moderation history).

Is my data sold?

No. Never. See our Privacy Policy for full details.

I was banned unfairly.

Email support@essentialreef.com with your case within 14 days of action. Include your display name and any relevant context. We review appeals individually.